Return & Refund Policy
At Elvishq, we value our customers and strive to provide high-quality jewelry and a pleasant shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- Items must be unused, unworn, unwashed, and in their original condition, with all original packaging, tags, certificates, and invoices intact.
- Products showing signs of wear, damage, or alteration will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized jewelry
- Earrings and nose pins (for hygiene reasons)
- Items purchased during clearance sales or special discount offers
- Gift cards or promotional items
3. Return Process
To initiate a return:
- Contact our customer support at [email/phone] within the return period.
- Share your order number and reason for return.
- Once approved, we will provide return instructions.
- Customers are responsible for securely packing and shipping the product back to us.
4. Refund Policy
- After we receive and inspect the returned item, we will notify you of approval or rejection.
- If approved, the refund will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect product.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Please notify us within 48 hours of delivery with clear photos or videos.
- After verification, we will offer a replacement or full refund at no additional cost.
6. Exchange Policy
- Exchanges are subject to product availability.
- If the replacement product has a price difference, the amount will be adjusted accordingly.
7. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order.
- Once the order is shipped, it cannot be canceled.
8. Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: [Your Email Address]