Shipping Policy
At Elvishq we are committed to delivering your jewelry safely and on time. Please review our shipping policy to understand how your order is processed and delivered.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customized or made-to-order jewelry may require additional processing time.
2. Shipping Locations
- We currently ship across India.
- International shipping may be available for select locations and will be displayed at checkout (if applicable).
3. Delivery Timeline
- Standard delivery within India typically takes 3–7 business days, depending on the destination.
- Delivery timelines may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.
4. Shipping Charges
- Shipping charges (if any) will be clearly displayed at checkout before payment.
- Free shipping may be offered on selected products or orders above a certain value.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can use this tracking number to monitor your shipment status until delivery.
6. Secure Packaging
- All jewelry items are carefully packed in tamper-proof and secure packaging to ensure they reach you in perfect condition.
- Please do not accept the package if the seal appears damaged or tampered with.
7. Delayed or Undelivered Orders
- If your order is delayed beyond the estimated delivery time, please contact our customer support for assistance.
- In case of non-delivery due to incorrect address or failed delivery attempts, re-shipping charges may apply.
8. Address Accuracy
- Customers are responsible for providing accurate and complete shipping details at checkout.
- [Your Company Name] will not be responsible for delays or losses caused by incorrect or incomplete address information.
9. Damaged Packages
- If the package appears damaged upon delivery, please inform the delivery personnel and contact us immediately with photos or videos for support.